Refund Policy
At PeakEx, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help with a straightforward refund policy.
1. Eligibility for Refunds
You may request a refund if:
- The product is defective or damaged upon arrival.
- The wrong product was delivered.
- The product is unused, in its original packaging, and returned within 20 Days of delivery.
2. Non-Refundable Items
Refunds will not be issued for:
- Products that show signs of use, damage, or wear caused after delivery.
- Custom or personalized products, unless they are defective.
- Items purchased on sale or during promotions (unless damaged or defective).
3. Refund Process
3.1 Requesting a Refund
To initiate a refund, please contact our customer support team at:
- Email: info@peakex.store
Provide the following details:
- Order number.
- Reason for refund request.
- Photos of the product (if defective or damaged).
3.2 Inspection and Approval
Once we receive your return request:
- We will inspect the item upon receipt.
- If approved, we will process your refund within 15 Days.
4. Refund Method
Refunds will be issued to the original payment method used during checkout. Please note:
- It may take additional time for your bank or card issuer to process the refund.
5. Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping cost.
- For other returns, the customer is responsible for return shipping expenses.
6. Exchanges
We do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order.
7. Contact Us
For any questions or assistance with your refund, please contact us:
- Email: info@peakex.store
Thank you for shopping with PeakEx! We appreciate your trust in our products and services.